1. If he is belligerent and makes my team and employees unhappy.
2. If a customer makes me choose between unreasonably serving his business or my relationship with good colleagues and employees. My employees come first. (This is along the line of: "If an employer makes me choose between unreasonably serving his business or my devotion to my family. My family comes first.)
3. If his business is bad for my business: we all have a finite amount of resources serving a customer that does not further our own goal. For example, serving a bad customer who takes so much more time and efforts where consequently we are unable to provide an equal or better time and service for a good customer, we'll have to say goodbye to the bad customer.
4. If he is unreasonable despite our best effort to serve him/his company with a good service, and that they have been receiving good attention and services.
5. If we happen to get a glimpse, somehow, that he doesn't treat {another person | his own employees | general public} fairly and with dignity as it is a telltale of what is to come for us as an outside vendor.
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